* What currency are the prices?
All checkout prices are in USD.
* Are your products natural?
Our products are 100% natural and handmade from plants, herbs, oils seeds and roots with love. They are chemical free and do not contain artificial additives.
* Are the ingredients for your product listed out?
Ingredients used for each product is written on the body of its container and can also be seen on our website product page
* Do you ship to my country?
We ship Worldwide!
* What is your shipping time?
Our products ship out within 15-20 business days (May take longer during the holiday season) of placing your order and takes 2-3 business days to receive in the mail as this products are naturally handmade for you with love. A tracking number would be sent to you after processing your order. All orders placed after 6:30 pm Eastern Standard are considered next business day
Each item would be packed and shipped according to the personalized product and customers shipping dates vary due to high demand on each product. Please allow this time frame before contacting us. We can assure you that we will fulfill each order in the time frame promised.
Our company does NOT PROVIDE EXPRESS SHIPPING. Please allow Extra 10 business days if you order during a sale event or holiday season.
If our company has not shipped your order within the time frame, we would provide a refund or replacement option.
* How do you handle Returns?
Please check our return policy at the footer menu below
* Can I cancel my order?
You can cancel your order within 24 hours of placing your order. Please send us an email at firstname.lastname@example.org or email@example.com with your order number
ALL ITEM ON SALES ARE FINAL!!! NO RETURN NO EXCHANGE
ALL WHOLESALE ORDERS ARE FINAL AND NON REFUNDABLE!!!!!
* I have entered an incorrect address!
We are not responsible for incorrect addresses. Address changes are not possible after the order had been placed.
* I just placed an order, but I didn’t get a confirmation email. What’s going on?
Kindly check your SPAM folder to see if your confirmation email was sent there. Typically you will receive an email immediately, but in some cases please allow up to 4 hours for it to arrive. If you're still unable to find your order, please send an email to firstname.lastname@example.org or email@example.com and we'll be happy to help you.
* I have a question that wasn't answered, can you please help?
Absolutely! We can always help!! Please send us an email firstname.lastname@example.org or email@example.com and we will be happy to help you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly.